FREQUENTLY ASKED QUESTIONS

MOST COMMON QSNS

We advise staying in St Paul's Bay or St Julian's. All the venues are in the surrounding areas.

No, all accommodation packages are sold out.

Although all VIP Packages are sold out, some events have single-event VIP upgrades available. These are only valid with an existing ticket or wristband and give the purchaser Q-jump entry and access to the VIP area and VIP bar for that event only.

The main wristband collection will take place at Bora Bora Resort on Friday 13 September from 11am-3pm. 

Wristbands can also be collected during check for those staying at Best Western Premier Hotel. 

Lastly, wristbands can also be collected from the first two events: Welcome Party @ Cafe Del Mar on Friday evening & Pool Party Next Door @ Bora Bora on Saturday afternoon.

Sadly not. The package hotels are at full capacity, so there is no flexibility to change what has already been booked.

Yes, tickets can be purchased here.

The pre-party is a separate event outside of the main weekend. This has been added to provide an option for those who arrive early and want something to do.

Deposits for tables for specific events can be booked here.

Tables require a minimum spend (as stated) and offer a seated area with dedicated bottle service.

Some tables also include a VIP upgrade if they are in the VIP area.

As per the booking terms and conditions, deposits and tickets are non-refundable.

Tickets need to match the name on the booking, if you have a ticket that is for a friend you can login to your account and update the name on the ticket up to 6 weeks before the event.

If you have booked the hotel directly for additional days before or after the package dates, you can contact the hotel about linking your rooms so there is no need to check out and check in again.

You can also enquire with the hotel directly about early check-in and late check-out.

Best Western Premier - reservations@bestwesternmalta.com

Bora Bora Resort - info@boraboraibizamalta.com 

Yes, this can be done during check-in on arrival or can be booked by the day on the day at the hotel reception.

GENERAL

The official events take place from Friday 13 September 2024 until the early morning of Monday 16 September 2024.

The accommodations are in St Paul's Bay, Malta and the events take place across St Paul's Bay, St Julian's and Gianpula Village.

Yes, the events are 18+

Yes, photo ID will be required to enter venues and when collecting wristbands at the venue Box Office to prove your age and that the name on the ticket matches the name on your ID.

The main wristband collection will take place at Bora Bora Resort on Friday 13 September from 11am-3pm. 

Wristbands can also be collected during check for those staying at Best Western Premier Hotel. 

Lastly, wristbands can also be collected from the first two events: Welcome Party @ Cafe Del Mar on Friday evening & Pool Party Next Door @ Bora Bora on Saturday afternoon.

No external food or drink will be permitted at the events. You will be able to purchase food and drinks from the bars and food vendors.

The official currency of Malta is the Euro. All official events and accommodations accept card payment, however if you need to exchange money this can be done at the bank, Western Union, post office, or the airport.

Please follow our Instagram and other social media accounts @rnbnslowjams for updates. 

We will also send emails to customers who have booked about the most important information.

Malta's nice and hot in September, and has an average high temperature of 28ºC. You'll need your swimwear and beach gear for the day, and only some light clothes for the evenings, as temperatures only drop to 20ºC.

We advise typical beachwear for the daytime and light clothes for the evenings.

Some events will have a dress code theme which will be announced when the schedule is announced.

Emergency: 112
Ambulance: 196
Police: +356 2122 4001-7,  +356 2122 1111
Traffic Accident: +356 2132 0202
Fire Brigade: 112
Passport Office – Malta: +356 2122 2286

Malta use the Type G socket, also known as the British three-pin plug. UK guests will not need an adaptor. Please note, if staying at one of our hotels the rooms also have usb charging points.

Malta drive on the left side of the road, and the steering wheel is on the right side of the car (the same as the UK).

TICKETS, TABLES & PACKAGES

Tickets include entry to the events. Packages also include accommodation at one of our hotels.

VIP Tickets offer guests access to separate fast-track queues to access events as well as access to the VIP areas and VIP bar within the events.

Unfortunately not as VIP is now completely sold out.

Deposits for tables for specific events can be booked here.

Tables require a minimum spend (as stated) and offer a seated area with dedicated bottle service.

Some tables also include a VIP upgrade if they are in the VIP area.

No, tables for each specific event can be booked here.

Tables require a minimum spend agreement.

Tables usually accommodate between 4 - 8 guests depending on the venue.

Once you confirm your purchase, you will receive a confirmation email with all your booking details. You can log into your account on ... to view and download your ticket(s) at any time. This makes it easy to locate your ticket/booking when needed and avoids misplacing on your device! Otherwise, your ticket (PDF) will be sent to you via email a week prior to the event. 

Please note that if you have booked with a deposit or payment plan, then your ticket will not be available to download until it is paid in full. 

For any other queries, please contact us at info@slowjamsmalta.com

Name changes can be made up to 6 weeks before the event by logging in to your account and following the instructions on how to change a name.

Unfortunately, as part of our T&C'S, we do not accept refunds on tickets.

You can opt to pay for your booking: 

- In one single payment.

- In an initial deposit (50%) and a second subsequent balance payment.

- In a payment plan, comprised of 4 instalments including an initial deposit (25%) and 3 monthly payments.

* Payment plans are only valid on packages and do not apply to events only tickets or extras.

- Via Klarna.

Yes, we have payment plan options available. Please select the payment plan option in the "How would you like to pay" section on the final checkout page.

If you pay via the payment plan option, you will pay the first instalment at the time of booking and then pay the subsequent 3 instalments monthly. A 3% payment plan fee is added to the total balance for this service. 

Payment Plans are only offered to customers when there’s enough time (4 months) to complete all payments before the experience start date.

Balance payments must be made as per the terms of your payment plan. Failure to do so would put you at risk of the booking being cancelled and losing any money already paid towards the balance.

If a payment plan has been set up, we will automatically take the instalment on each payment date on the plan. It is your responsibility to ensure payments do not fail.

If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic. We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.

Please be aware, that if the same payment fails 3 times, then your booking is at risk of being cancelled.

Once you've created your account you can log into www.slowjamsmalta.com/bookings to view all purchases, make further payments, and download your tickets when they are available.

TRAVEL

Malta International Airport. St Paul's Bay is around 30 minutes drive from the airport.

We advise using Uber and Bolt taxi services to travel around Malta.

All venues are less than 25 minutes drive from the package hotels.

As some events are hosted at Bora Bora, if you are staying there you will already be at the venue.

  1. There are picturesque, incredible beaches in Malta. Please see list below for the best recommended beaches in Malta:
    1. Blue Lagoon
    2. Golden Bay
    3. Xlendi Beach
    4. Ramla Bay
    5. Ghajn Tuffieha
    6. San Blas
    7. St Peter’s Pool
    8. Mellieha Beach
    9. Gnejna Bay
  2. Visit the ancient capital of Mdina
  3. Scenic walks and gardens – Upper Barraka Gardens and San Anton Gardens
  4. Amazing diving opportunities
    1. Cave diving in Comino 
    2. Shipwreck diving to see the WWII HMS Maori at a relatively shallow depth
  5. Day trips to Gozo – beautiful sister island of Malta – 20 mins by ferry

ACCOMMODATION

The 3 night packages offer 4* accommodation at Bora Bora Resort or Best Western Premier.

The 5 night packages offer 4* accommodation at Bora Bora Resort.

The events take place between Friday 13th September until early morning on Monday 16th September.

For 3 night packages, we advise booking from 13 - 16 September.

Guests can also book for 4 or 5 nights (at Bora Bora only) arriving on Wednesday 11th or Thursday 12th September. Our 5 night packages offer the 5th night for free so you will only pay for 4 nights regardless.

Subject to availability, this can be done. Please email info@slowjamsmalta.com to enquire.

Yes, all rooms are based on at least 2 people sharing but we offer single-person packages allowing one person to book a double room and only pay for one events ticket.

No, to keep the costs down we have made breakfast optional. You can choose to add breakfast as an additional add-on.

This is charged at £8 a night per person at Bora Bora or £10 a night per person at Best Western Premier.

No, Best Western Premier is only available for 3-night packages.

If you're unable to book a package, you can book at alternative hotels, apartments or villas. We recommend using Booking.com or AirBnB.co.uk and staying in or near St Paul's Bay.

This is subject to availability, you will need to contact your hotel directly no more than 2 weeks prior to the event to enquire.

This is subject to availability, please enquire at the hotel reception once checked in to request.

Packages are based on people sharing a room, not the total group size.

If you have eight people in your group, for example, you could book 4 two-person packages or 2 four-person packages. 

The rooms for bigger groups are cheaper but the discount applied to packages only applies to the tickets and is the same for all packages so you don't lose any savings by booking multiple packages.